Terms of Service Agreement

Date: 06/12/2020

Fortune Gourmet Specialities Pvt. Ltd., (Fortune) is the licensed owner of the brands as displayed on the website. Please read the terms of this Term of Service Agreement ("Website") carefully. By using the website – www.shop.fortunegourmet.com ("Website"), or purchasing products from the Platform you agree to be bound by all of the terms and conditions of this Agreement.

This Agreement governs your use of this Platform, use of the trade name - Fortune Gourmet Specialities Pvt. Ltd. ("Business Name"), the offer of products for purchase on this Platform, and/or your purchase of products available on this Platform.

For this Agreement, wherever the context so requires "You" or "User" shall mean any person including any natural or legal person who uses the Platform or buys any product from the Platform using any computer systems or other devices including but not limited to any mobile device, handheld device and tablets.

This Agreement includes, and incorporates by reference, the policies and guidelines referred to in this Agreement. In the event of any conflict between the terms of this Agreement and any provision of such policies and guidelines, the terms of this Agreement shall prevail in relation to the subject matter hereof and the terms of such polices and guidelines shall prevail in relation to the subject matter thereof. You are strongly advised to carefully read all such policies and guidelines, as available on the Platform.

Fortune reserves the right to amend the Agreement or the Terms and Conditions at any time by posting such amendments or the amended Agreement on this Platform.

Fortune may alert you of the amendments by indicating on the top of this Agreement the date it was last revised or by any other means. The amended Agreement will be effective immediately after it is posted on this Platform. Your use of the Platform following the posting of any such amendments will constitute continued acceptance of the Agreement including the amendments thereof.

Fortune encourages you to review this Agreement whenever you visit the Platform to make sure that you understand the terms and conditions governing the use of the Platform and / or the purchase of products. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Fortune for other products or services. In the event of any conflict between the terms of this Agreement and any other agreement executed with you, the terms of such other agreement shall prevail in relation to the subject matter thereof.


Terms of Offer
This Platform offers for sale various food products (the "Products"). By placing an order for Products through this Platform, you agree to the terms set forth in this Agreement.

Customer Solicitation
Unless you notify in writing of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continue to receive emails, calls and messages through other mediums which Fortune may adopt from time to time including but not limited to text messages for soliciting Products.

Opt Out Procedure
You may choose to opt out from receiving future marketing and solicitation communications by following the steps below.
1. You may also choose to opt out, via sending your email address to: [email protected]
2. You may send a written remove request to Kevin Thomas , C/o. Fortune Gourmet Specialities Pvt. Ltd., 107, Adhyaru Industrial Estate, Sun Mill Compound , Lower Parel , Mumbai , PIN- 400 013, INDIA

Proprietary Rights Fortune alone has proprietary rights and trade secrets in the Products. You shall not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Fortune. We also have rights to all trademarks and trade dress and specific layouts of this Webpage, including calls to action, text placement, images and other information.


Content, Intellectual Property, and Third Party Links
In addition to making Products available, this Platform also offers product information and culinary recipes. To the extent that Fortune does create the content on this Platform, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws.

You acknowledge that your use of the content on this Platform is for personal, non-commercial use. Fortune does not endorse the contents on any third-party websites and mobile applications. Fortune is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites and mobile applications. If you link to third-party websites, you do so at your own risk.

Fortune is not responsible for any damages resulting from use of this Platform by anyone. You will not use the Platform for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Platform (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Platform by other users, (3) not resell material on the Platform, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Platform License. By using this Platform, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Platform in connection with your normal, non-commercial, use of the Platform. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Fortune or the applicable third party (if third party content is at issue).

Disclaimer of Warranties

Your use of this Platform and/or products are at your sole risk. The Platform and Products are offered on an "as is" and "as available" basis. To the extent permitted under applicable laws, Fortune expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Products or Platform contents, or any reliance upon or use of the Platform content or Products.

Without limiting the generality of the foregoing, Fortune makes no warranty: That the information provided on this Platform is accurate, reliable, complete, or timely.

No advice or information, whether oral or written, obtained by you from this Platform will create any warranty not expressly stated herein as to the results that may be obtained from the use of the Products or that defects in products will be corrected.

Limitation of Liability

The entire liability of Fortune and your exclusive remedy, in law, in equity, or otherwise, with respect to the Platform content and Products and/or for any breach of this Agreement is solely limited to the amount you paid in last one month from any such claim arising, less shipping and handling costs and taxes, for Products purchased via the Platform.

To the extent permitted under applicable laws, Fortune will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this Agreement or the Products in any manner, including liabilities resulting from (1) the use or the inability to use the Platform content or Products; (2) the cost of procuring substitute Products or content; (3) any Products purchased or obtained or transactions entered into through the Platform; or (4) any lost profits you allege.


You will release, indemnify, defend and hold harmless Fortune and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Platform content or your use of the Platform content; (3) the Products or your use of the Products ; (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Fortune.

When Fortune is threatened with suit or sued by a third party, Fortune may seek written assurances from you concerning your promise to indemnify Fortune; your failure to provide such assurances may be considered by Fortune to be a material breach of this Agreement. Fortune will have the right to participate in any defence by you of a third-party claim related to your use of any of the Platform content or Products, with counsel of Fortune choice at its expense. Fortune will reasonably cooperate in any defence by you of a third-party claim at your request and expense. You will have sole responsibility to defend Fortune against any claim, but you must receive Fortune prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Platform or Products.

Ordering & Pricing

The quantity of any Product ordered by you and the quantity of Product supplied to us may vary to some extent. Please note that while we take utmost care to supply exact quantity of Product ordered by you, due to the nature of Products (Non fixed weight), it is not possible that the exact quantity of Product that you have ordered will be supplied.

The price displayed on the Platform is in relation to the particular quantity of Product as provided on the Platform and against such Product. Therefore, the price displayed for your order will also be on the basis of the weight / description of the Product ordered by you. However, the actual amount charged to you will be on the basis of the actual amount / quantity of Product delivered to you. Any difference in estimated price and actual price shall be adjusted by making a refund by Fortune or payment of difference by you to Fortune. Any excess amount paid by you shall be refunded to you and the mode of refund shall be as determined by Fortune from time to time. Any additional amount that you are liable to pay, shall be collected at the time of delivery of the Product.


Prices for our Products are subject to change without notice. We reserve the right at any time to modify or discontinue the Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Products.

Accuracy of Billing and Account Information

Fortune reserves the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at Platform.


Fortune believes strongly in protecting user privacy and providing you with notice of use of your data. Please refer to Fortune privacy policy, incorporated by reference Privacy Policy. The privacy policy can also be accessed on the Platform.

Agreement to be bound

By using this Platform or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Platform.


Force Majeure Fortune will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to any Force Majeure event, earthquake, flood, fire, storm, natural disaster, and act of God, Order of Government / Local Authority, war, terrorism, armed conflict, labour strike, lockout, or boycott.
Cessation of Operation
Fortune may at any time, in its sole discretion and without any advance intimation on the Platform cease the operations for distribution of the Products through this platform

Entire Agreement
This Agreement including the policies and guidelines included herein by reference comprise the entire agreement between you and Fortune and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver
The failure of Fortune to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law and Jurisdiction
This Platform originates from Mumbai, Maharashtra State, India. This Agreement will be governed by the laws of India and shall be subject to the exclusive jurisdiction of Courts in Mumbai.

Waiver of Class Action Rights
By entering into this agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.

Fortune reserves the right to terminate your access to the Platform without advance notice if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Platform and Fortune may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Platform is terminated, Fortune reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Platform. This Agreement will survive indefinitely unless and until Fortune chooses, in its sole discretion and without advance to you, to terminate it.

Domestic Use
Fortune makes no representation that the Platform or Products are appropriate or available for use in locations outside India. Users who access the Platform from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

You may not assign your rights and obligations under this Agreement to anyone. Fortune may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

In the event that any provision of this Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.

Contact Us
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.
In accordance with Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Kevin Thomas
Fortune Gourmet Specialities Pvt. Ltd.
Reg Office: 107, Adhyaru Industrial Estate, Sun Mill Compound , Lower Parel , Mumbai , PIN- 400 013, INDIA
Email: [email protected]
Time: Mon - Sat (9:00 a.m. - 6:00 p.m. (IST))

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